Frantic Fern Products

TERMS & CONDITIONS

HOW TO PLACE AN ORDER

  • Send your order via email to: ffernaz@aol.com
  • Fax your order to our office: 602.243.0150
  • Call our toll free number: 1.800.613.3267

TERMS OF ORDER

  • Minimum opening order is $200.00. Reorders are $100.00 minimum. (Note: ordering at least $150.00 lowers your shipping costs.)
  • Backorders over $50.00 will be shipped as ready, unless cancelled in writing.

PAYMENT TERMS

  • First orders - credit card : Visa, Mastercard, American Express, prepaid company check.or wire transfer.
  • Net 30 terms are subject to credit approval. Credit/trade references must include complete addresses, phone, and fax numbers. Credit card number will expedite your initial order. Late payments are subject to a 5% per month finance charge plus any collection and/ or attorney fees.

SHIPPING

  • Shipments are FOB Phoenix, Arizona 85040 via FedEx Ground, Priority Mail, & common carrier.

RETURNS AND CLAIMS

  • Claims must be made within 7 days of receipt of merchandise. Damages may be faxed to 602.243.0150 or called in to toll free 1.800.613.3267.
  • Please note: Items are handcrafted using natural materials, so size, color, and consistency will vary.

PRIVACY POLICY

  • What information do we collect?

    We collect information from you when you register on our site, place an order or fill out a form.When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
  • What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:

    • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    • To process transactions (your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
    • To send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • How do we protect your information?

    • We implement a variety of security measures to maintain the safety of your personal information when you place an order.
    • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
    • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
  • Do we use cookies?

    We do not use cookies.
  • Do we disclose any information to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on March 5, 2010

Privacy Policy Created by Free Privacy Policy

 

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